I am trying to setup YAF for use as a support request forum. I want members to enter a support request. Then the moderator can review the request and respond privately to the member with a support resolution and then if the moderator wants to, can post the request and resolution to the forum for all members to read.

How would I set this up?

Currently, I am running 1.9.1.6. I have setup a moderated forum called "Member Support". Members can post messages to the forum and they have to be approved by the moderator. Right now, the moderator can choose to accept or delete a member's post. I need to have an option to reply by email to the member submitting the post and/or accept the post to the forum.