The kinds of reports I would like are:
1.Total number of collective inquiries completed in a given time period.
2. Total number of inquiries completed by any given moderator in a given time period.
3. The features above in graph format.
4. Ability to run reports by certain keywords.
Can anyone help in this area?
We need quite a bit of functionality for communicating with the customer, as well as amongs moderators. The moderators (or CSR's) need to be regulated as their performance is rated according to how they are doing with answering FAQ's.
So creating reporting functionality is very important.
The forum has all the functionality from an end user perspective that we require.
Note: I should also add as an aside that we are using YAF in Sitecore CMS.
What marks a thread complete? Will the moderator lock the thread after he/she answers the question? Need something to signify that the "inquiry" has been resolved.
Do you see where I'm going with this?
As it's an open-source project, however, you never know.. maybe someone has written such a module and just haven't shared it with the rest of the community.
Perhaps one of you would be the first to contribute such a module?
Thanks for your reply.