YAFLogo

Coleen
  • Coleen
  • 89.2% (Honored)
  • YAF Commander Topic Starter
11 years ago
Okay this is a problem! This is the second confirmed notification that I have users that are having the same login issues that I am as Administrator! Here are copies of the emails I received from both users:

I've tried to log in a few times - to the AHC website. The system says my user name is in there. But I can't get in. I got a message to look out for an email to verify my email address, but I never got such an email?

Cant log in to confirm my registration. Clicled the forgotten passowrd an answered the security question but im yet to receive my password . Please can you help so I can access your forum.

This is a HUGE problem! these are just two confirmed users with issues, I have several users that have registered but never responded further, and I suspect it is due to this same issue!

What is going on? Why are users "losing" their login rights?

How do I set this up so that they will automatically get the "confirmation" email and so that it will recognize them when they return after getting the email confirmation? Currently I am "confirming" them manually by going to the forums main "Administration page: MyForum ยป Administration and under the Unverified Users I have a (now long) list of users that have registered but not been confirmed. I manually send them an email - the system is NOT sending one! How do I fix this? Please help!

Thanks!

Coleen

Sponsor
Jaben
  • Jaben
  • 100% (Exalted)
  • YAF Developer
11 years ago
Try and create an account with another email and see if it works.

I just registered on your forum and so far (10 minutes) have not received a confirmation email.

You may need to look at your event log and see if there are errors. Also, in the installation system (yourforum/install) there is a place to test email sending. Also you can test send the digest in the digest admin area.

Probably the email settings are incorrect.

Coleen
  • Coleen
  • 89.2% (Honored)
  • YAF Commander Topic Starter
11 years ago
Thanks Jaben.

I tried creating a "dummy" account with a new email address, registered with that email, and no, I never got an email confirmation. Is there some documentation some place on how to set up the email? I know I have the email configured correctly as far as my web.config goes, but I did not see any settings in the Host admin section, so I am not certain where/how else to set up the email. Any help you could provide me on this would be greatly appreciated.

Thanks!

Jaben
  • Jaben
  • 100% (Exalted)
  • YAF Developer
11 years ago
Coleen... JUST RIGHT NOW, I got the notification. So whatever you did worked.


Thank you for Registering at our new "Heartbreaking Choice" Discussion Forums.

I am very sorry for your loss. In order to complete your membership, please send the following information:

1.) The diagnosis that led to your decision
2.) Date of termination
3.) First and last name of your genetics counselor, or other diagnosing professional.

Much love and peace,

Betsey J
A Heartbreaking Choice
Administrator
Coleen
  • Coleen
  • 89.2% (Honored)
  • YAF Commander Topic Starter
11 years ago
Nope - that email is the one that we send out manually - I've never been able to get the automatic email confirmation function to work. I didn't do anything to my forums at all - my co-administrator sent that to you, so it's still not working correctly. (sigh) Any suggestions?
tha_watcha
  • tha_watcha
  • 100% (Exalted)
  • YAF.NET Project Lead 🤴 YAF Version: 4.0.0 rc 2
11 years ago

Nope - that email is the one that we send out manually - I've never been able to get the automatic email confirmation function to work. I didn't do anything to my forums at all - my co-administrator sent that to you, so it's still not working correctly. (sigh) Any suggestions?

Originally Posted by: Coleen 

As Jaben already suggested go to the install/upgrade wizard. There is a page where you can test and configure your email setup.

The install wizard can be reached from the admin menu or if you go to yoursite.com/install (replace it with your forum URL).

Coleen
  • Coleen
  • 89.2% (Honored)
  • YAF Commander Topic Starter
11 years ago
Thanks for the info - unfortunately it isn't working! Here's what I get:

UserPostedImage

And I am still getting a ton of errors with users not being able to reset their passwords - the password reset email does not work, the email verification does not work. This is having an impact on the number of users that can/will join!

I could really use some help on this issue...please?

Thanks!

Coleen

Zero2Cool
  • Zero2Cool
  • 100% (Exalted)
  • YAF Leader YAF Version: YAF 3.1.16
11 years ago
Here's what I have in my mail.config and mail is working fine. (Please note, I am using YAF BETA 2.0, but didn't have issues you mentioned with 1.9.6.

<!--
	SMTP setup for sending of e-mails from your forum.
	If the SMTP is SSL, you must edit the appSettings and set
	"YAF.UseSMTPSSL" to "true".
-->
	 <!--<smtp deliveryMethod="Network" from="myName@gmail.com"> -->
	 <!--<network host="smtp.gmail.com" port="587" password="Not4uSilly" userName="myName@gmail.com" />-->
	
	<smtp deliveryMethod="Network" from="getSome@PackersHome.com"> 
	<network host="smtp.PackersHome.com" port="25" password="Not4uSilly!" userName="getSome@packershome.com" />
	
	
</smtp>
 
Coleen
  • Coleen
  • 89.2% (Honored)
  • YAF Commander Topic Starter
11 years ago
This is what I have both my web.config and my mail.config set as:

The only difference I see is that you have

instead of just would that make the difference?

I guess it won't hurt to try it - it can't be worse than it already is! Thanks!