Jyrki.heinonen
2011-08-30T09:23:58Z
Hello,
our forum (version 1.9.4) suddenly started to give error messages when sending PM's. Only administrators are able to send PM's, but any other user gets an error message like this:

Your Private Message box is full. Maximum allowed is 2147483647. Please delete messages to free up space.

Number of allowed messages depends on user sending the PM, moderators have that amount and normal users have less. For example user who gets that error message does not have any PM's in his inbox. If I give that user administrative rights, he can send PM's succesfully.

Best Regards,
Jyrki Heinonen
Sponsor
neveragain2003
2012-08-20T04:11:27Z
Did you ever find a solution to this problem? I too get that same error.
squirrel
2012-08-20T05:19:03Z
Messages in both the Inbox and Outbox count against the quota. Your users most likely need to check the outbox.

Additionally, PM limits are enforced by roles and ranks - they might need to be checked, but I would check user outbox'es first --

If you can't find it using the forum search, try my signature link -- searches this site using Google: Google is my Friend 
neveragain2003
2012-08-20T12:16:45Z
This is a fresh install of 1.9.6.1. Under private messages it says, You have 0 private messages: 0 in Inbox and 0 in Outbox, 0 In Archive from a total of 2147483647 allowed. Your mail box is filled to 0%.
squirrel
2012-08-20T13:48:10Z
Originally Posted by: neveragain2003 

This is a fresh install of 1.9.6.1. Under private messages it says, You have 0 private messages: 0 in Inbox and 0 in Outbox, 0 In Archive from a total of 2147483647 allowed. Your mail box is filled to 0%.



The user Roles/Ranks/Access Masks need to be checked -- they will control the PM Limit on user accounts - one of those will have the PMs limited to 0
If you can't find it using the forum search, try my signature link -- searches this site using Google: Google is my Friend 
johans
2012-08-20T13:59:00Z
It could also be that your users are members of two groups, and adding the quota of both of them makes it go over the limit.
neveragain2003
2012-08-21T02:37:43Z
It seems that what has happened is that you have to actually click on the link in the verification email. What I did for that particular user that couldn't send PMs was manually accept him under the Admin->Unverified Users. It put him as a registered user, but acted like he was still somewhat of a guest. Maybe a bug or maybe just the way it is.
squirrel
2012-08-21T03:39:03Z
Originally Posted by: neveragain2003 

It seems that what has happened is that you have to actually click on the link in the verification email. What I did for that particular user that couldn't send PMs was manually accept him under the Admin->Unverified Users. It put him as a registered user, but acted like he was still somewhat of a guest. Maybe a bug or maybe just the way it is.



If you have the forum set to require verification of accounts, then the new account won't have any 'user' rights until after they've verified as per your settings -- so that would be by design.


If you can't find it using the forum search, try my signature link -- searches this site using Google: Google is my Friend 
neveragain2003
2012-08-21T03:57:42Z
What would be the purpose of manually approving through the admin console?

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